Shipping policy

Please note that due to the custom nature of our products, we kindly ask for a processing time of 2-3 working days to ensure that every personalized item meets our high standards of quality.

UK Customers:

  • Free Shipping: Orders over £100 qualify for free standard shipping.
  • Standard Shipping: £3.50, usually takes 2-5 business days.
  • Express Shipping: £6.00, typically delivered within 1-3 business days.

* Please note that delivery times may vary around Bank Holidays & Public Holidays.

Shipping to Europe: £11.50, usually takes 10-15 working days with tracking provided.

Shipping to the Rest of the World: £25.00, typically delivered within 10-20 working days with tracking.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF UK:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers  are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.


* Unpaid Customs Duty: If customs duty remains unpaid or if you refuse to pay the customs fee and the parcel is returned, a shipping and handling fee may be deducted from your refund.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small-time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at bridalchicboutique@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

TRACKING:

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you still receive your order. Please contact us after the estimated delivery time has passed. 

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your address, but you have not receives your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your address.


ADDITIONAL INFORMATION:

Bridal Chic Boutique, is NOT responsible for:

  • Delays with Royal Mail/ Evri shipping
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The Postal Service will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for Postal Service guarantees. If the item is not delivered in time, please contact Postal Service. We will NOT refund additional shipping charges if Postal Service fails to meet their guaranteed shipping times

CONTACT US:

If you have any questions or concerns regarding delivery, please don't hesitate to contact us via email: bridalchicboutiquee@gmail.com